How to create an account?

Step-by-step guide to account creation

1. Go to the Registration Page
   Click on Register from the login screen, or visit https://chat.novaluna.ai/?signup=1.
2. Fill in your details
   • First Name – Enter your given name.
   • Last Name – Enter your family name.
   • Email – Provide a valid email address you have access to.
   • Password – Create a secure password.
   • Confirm Password – Re-enter your password to confirm.
3. Submit your registration
   Click the blue Register button. You will receive a confirmation email—follow the link inside to activate your account.
4. Sign in to your account
   Once your account is active, go to the login page, enter your email and password, and click Sign In.
5. Sign in with Google or Microsoft (Optional)
   If you prefer, you can use your existing Google or Microsoft account to sign in—no extra registration steps needed.

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Must-know info for new users

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Troubleshooting common account issues

Even with a simple sign-up process, you may occasionally face issues when creating or accessing your account. Below are some common problems and their solutions:

• Didn’t receive the confirmation email?
  Check your spam or junk folder. If it’s not there, try resending the confirmation link from the login page.
• Forgot your password?
  Use the Forgot Password? link on the sign-in page to reset it. You’ll receive an email with instructions.
• Email already in use
  This means an account with that email already exists. Try logging in or resetting your password instead.
• Unable to log in after multiple attempts
  If you enter the wrong password too many times, your account may be temporarily locked for security. Wait 15 minutes before trying again or reset your password.

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Creating an account is the first step toward accessing all the features and benefits our platform offers. With your account, you can securely store preferences, track your activity, and get the most out of Novaluna.ai’s intelligent automation tools.

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Creating an account is the first step toward accessing all the features and benefits our platform offers.

Common questions about account creation

1. Can I sign up using my Google or Microsoft account?
Yes! You can link your existing Google or Microsoft account during registration or later in your profile settings for faster login.

2. Do I need to confirm my email?
Yes. Email confirmation helps us verify your identity and secure your account. You won’t be able to access all features until your email is verified.

3. Is my personal data secure?
Absolutely. We use encryption and industry-standard security practices to protect your data at all times.

4. Can I change my email later?
Yes, you can update your email address from your account settings after logging in.

5. What if I have trouble registering?
If you encounter an issue not listed here, contact our support team at support@novaluna.ai for assistance.

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